99s9's Privacy Policy

1 Introduction

99s9 ("we", "our", "platform") provides a safe and reliable online casino and sports betting service for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, process, and protect your personal information through our website 99s9.cam ("Site").

By using this Site, you agree to the terms described in this Policy. We may update this Privacy Policy from time to time — any changes will be posted on this page along with an updated date. Continued use of the Site will be taken as your acceptance of the updated Policy.

We are committed to handling your personal information with the highest level of privacy and security, protected through SSL encryption technology.

2 Information We Collect

When you open an account at 99s9 and while using our services, we may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Current address
• Email address
• Mobile number

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket)
• Deposit and withdrawal transaction history
• Wallet balance and bonus-related information

2.3 Technical Information

• IP address and device ID
• Browser type and operating system
• Login time, session duration, and navigation history
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history, win and loss records
• Preferred game categories and betting patterns
• VIP level and rewards-related information

3 How We Collect Information

We collect your information through the following methods:

• Registration process: Information you provide directly when opening an account.
• Identity verification (KYC): Identity documents and proof of address required for legal compliance.
• Deposits and withdrawals: Information collected automatically during financial transactions.
• Site usage: Your browsing behavior, clicks, and navigation patterns.
• Customer support: Information provided when contacting us via live chat or email.
• Cookies: Cookies used to improve site functionality and enhance your user experience.

4 How We Use Your Information

99s9 uses the information we collect for the following legitimate purposes:

4.1 Service Operations

Creating and managing your account, processing deposits and withdrawals, providing gaming services, and distributing bonuses and VIP rewards.

4.2 Identity Verification and Compliance

Age verification (for players aged 21 and above only), anti-money laundering (AML) measures, and identity verification required to comply with applicable laws and regulations.

4.3 Security and Fraud Prevention

Detecting suspicious activity, preventing unauthorized access, and ensuring the security of our platform.

4.4 Responsible Gaming

Identifying excessive gaming patterns and advising players on support and limits where needed.

4.5 Communication and Support

Providing customer service, informing you about promotional offers (if you have given consent), and sending system updates or important notifications.

4.6 Service Improvement

Analyzing user experience, developing new services and features, and improving the technical standards of the platform.

5 Information Sharing and Third Parties

99s9 never sells or rents your personal information. However, information may be shared with designated third parties in the following limited circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, and Rocket receive the information needed to complete transactions.
• Game software providers: Our gaming partners including Pragmatic Play, Spribe, PG Soft, and JILI receive the minimum information required for gaming sessions.
• Technology partners: Cloud hosting and security service providers that support platform operations.
• Legal obligations: In response to court orders or legitimate requests from government regulatory authorities.
• Fraud prevention: Relevant authorities to assist with investigations into money laundering or fraud.

All third parties are contractually bound to follow their own privacy policies and are committed to using the information we share only for the specified purpose.

6 Cookies Policy

99s9 uses cookies and similar technologies to improve your browsing experience and ensure site functionality. The types of cookies we use:

6.1 Essential Cookies

Essential for the basic functionality of the site — such as maintaining login sessions and ensuring security. Without these cookies, the site may not function properly.

6.2 Functional Cookies

Help remember your preferences and settings — such as language preferences, game history, and delivering a personalized experience.

6.3 Analytical Cookies

Collect anonymous statistics to monitor site usage and improve service quality. These do not contain any personally identifiable information.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

7 Data Protection and Security

Protecting your personal and financial information is our top priority. 99s9 follows these security measures:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall protection: Advanced firewall and intrusion detection systems.
• Two-factor authentication: An additional verification layer to protect your account.
• Secure data storage: All sensitive information is stored in an encrypted state.
• Regular security audits: Periodic reviews of system security.
• Access controls: Only authorized personnel can access the information they need.

However, data transfers over the internet are not entirely risk-free. While we ensure the highest industry-standard security, no method is 100% guaranteed. Therefore, the responsibility of keeping your account password secure also rests with you.

8 Data Retention Period

99s9 retains your information only for as long as necessary. The general rules are:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Certain information is kept for a specified period after account closure due to legal and regulatory obligations.
• Financial transaction records: Financial information is retained for the period required under applicable law.
• Technical logs: Retained for the minimum period necessary for security analysis.

Once the designated retention period ends, your information is securely deleted or anonymized.

9 Your Rights

You have the following rights regarding your personal information:

9.1 Right to Access

You may request to know what information we have collected about you and how it is being used.

9.2 Right to Rectification

You may request correction of any inaccurate or outdated information stored in your account.

9.3 Right to Erasure

In certain circumstances you may request deletion of your information. However, some information may be required to be retained for a specified period due to legal or regulatory obligations.

9.4 Right to Object to Processing

You may withdraw your consent for marketing communications at any time.

9.5 Right to Data Portability

In some cases you may request your information in a structured, commonly used format.

To exercise any of the above rights, please contact our support team at: [email protected]

10 Protection of Minors

99s9 strictly provides services only to individuals aged 21 and above. We do not knowingly collect or process the information of any minor.

If we become aware that a minor is using our services or that their information has been stored with us, we will immediately suspend that account and delete the relevant information.

We invite parents and guardians who become aware of their child using 99s9 to notify us right away.

11 International Data Transfers

Our servers and third-party partners may be located outside Bangladesh. In such cases, your information may be transferred internationally.

Whenever international data transfers occur, we ensure that the receiving organization follows data protection measures equivalent to this Privacy Policy and that appropriate contractual arrangements are in place to safeguard the security of your information.

12 Changes to the Privacy Policy

We may periodically review and update this Privacy Policy. For significant changes, we will:

• Publish the updated policy on this page with a new effective date.
• We may send a notification to your registered email for important changes.
• We may display a notice on the Site.

If you continue using the Site after any changes, you will be considered to have accepted the updated Policy. We therefore recommend checking this page regularly.

13 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: 24/7 live chat support in Bengali

We will do our best to verify and respond to your request as quickly as possible. For important matters, reaching out by email with full details is the most effective approach.